Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made through Armand Nibosi (website: armandnibosi.com). By placing an order, you agree to the terms outlined below.

1. Order Processing & Shipping

All orders are processed within up to 5 business days. Once shipped, the estimated delivery time ranges from 5 to 25 business days, depending on your location.

2. Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, in its original condition, with all original tags (if applicable) and in its original packaging.

  • You must provide your receipt or proof of purchase.

  • The return request must be submitted within 30 days of delivery.

To initiate a return, please contact us at support@armandnibosi.com with your order number and reason for the return.

If your return is approved:

  • We will provide you with return instructions, including the appropriate return address and, when applicable, a return shipping label.

  • Items returned without prior authorization will not be accepted.

Please note:

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

  • We do not accept returns for products damaged due to misuse, accidents, improper care, or normal wear and tear.

  • Sale items and gift cards are non-returnable.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.

  • Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@armandnibosi.com.

Shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a product that is damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos or videos showing the issue

After reviewing your case, we will offer an appropriate solution, which may include a replacement, repair, or full refund, at no additional cost to you.

5. Exchanges

The quickest way to exchange an item is to return the original product following our return process.

Once your return has been approved, you may place a new order for the item you would like instead.

6. Order Cancellation

Orders may be canceled within 24 hours of purchase.

After this period, your order may already be in processing or transit, and cancellation may no longer be possible. In such cases, you may request a return after receiving your order, subject to this Return & Refund Policy.

7. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify:

  • The item must be unused, unworn, with all original tags (if applicable), and in its original packaging.

  • Proof of purchase must be provided.

This statutory right applies in addition to our standard 30-day return policy, where applicable.

8. Exceptions & Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or custom-made products.

  • Personal care items that have been opened or used, where applicable for hygiene reasons.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Final sale or clearance items.

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

9. Customer Support

We aim to respond to all customer inquiries within up to 3 business days.

If you have any questions regarding this policy, please contact us:

Email: support@armandnibosi.com
Website: armandnibosi.com

Last updated: July 2026